“As CEO of a state agency transiting from a department to an independent entity, the knowledge gained in leading change and people and causes of resistance are invaluable. The expert facilitation was exceptional. The trainers know their stuff. The whole idea of culture, attitude and behaviour as a function of organisational change has been brilliantly delivered.”

“Your dedicated attitude and commitment ensured the positive outcome of the training as a benefit for us.  You are a great team with substantial expertise and I am happy to recommend your training to other colleagues dealing with procurement in Bulgaria and also all over Europe.”

“Brilliantly delivered by experienced professionals using a combination of learning/teaching techniques.”

“Since attending PAI’s Ombudsman workshop I have changed the way we write recommendations. Our way of handling the media has also improved thanks to the advice and knowledge gained from the programme. The workshop was one of the best I have attended.”

“The Effective Records and Information Management workshop was very useful. As a result, I’m drafting a records retention policy for consideration by the Chief Justice and implementation in the Magistrates Court and the Supreme Court.”

“Attending the Better Regulation workshop has deepened my knowledge of liberalised and privatised markets and given me more confidence in approaches to solving problems in my country.”

“There are several important lessons to be learnt from the UK but most importantly the value in administering a sustainable pension scheme and improving employer compliance in the context of Samoa and the National Provident Fund’s role.”

“It has given me confidence on leadership and on how to develop action plans to transform our organisation so as to provide better services to the public.”