Complaint-handling workshops for participants from UK central and local government. For managers and service providers responsible for customer care and complaint handling, the workshops offered both strategic and practical advice .
Lithuania 1998
Tailor-made workshop held in Vilnius on The Role of the Ombudsman in Improving Public Services for the Seimas Ombudsmen’s Office in Vilnius, Lithuania. Funded by the Westminster Foundation for Democracy …
Poland 1998
Study programme for labour lawyers from the Ministry of Labour and Social Policy, Government of Poland, on European Union Directives on Equal Pay and Equal Treatment of men and women. Funded …
Estonia 1997
For the Ministry of Social Affairs, Estonia, arranged study programmes on social security, health and welfare reform. Held in Brussels, Dublin, London and Maastricht and arranged in collaboration with the European Institute of Public Administration (Netherlands). Funded by …
Poland 1997
Tailor-made UK-based programme on the Regulation of the Insurance Industry for staff from the State Insurance Supervisory Office. Part of DFID’s European Integration Programme.
Poland 1997 to 1998
Series of programmes on the Protection of Intellectual and Industrial Property Rights for key staff from the Ministry of Culture and Arts and the Patent Office. Also ran Warsaw-based specialised …
Romania 1997
Top-level team of advisers led a Forum on Good Government, held in Bucharest. Presentations and discussions on the principles of government in the UK, the functions of the Cabinet Office, …
Romania 1996
Good Government seminars held in Romania and in the UK as part of the Black Sea University Project. Delivered by a joint PAI-Romanian team and funded by the British Council.