When Citizens Complain: For Ombudsman, Commissioners and complaint handling organisations

In Good Governance by publicadmin

Duration: 1 week
Dates: 24 to 28 June 2019
Tuition fees: £2,180 (exc. VAT)


About the programme
“Righting Wrongs” is a high-level one-week workshop. Its main aims are to test the effectiveness of the Ombudsman in:

  • Improving public services and promoting good governance in different countries
  • Raising awareness of the importance of the Ombudsman in dealing with corruption and human rights violations
  • Exploring a variety of systems and approaches to complaint handling and dispute resolution in different countries.

Who is it for?
The workshop is for Ombudsmen and senior staff from similar complaint-handling organisations and agencies. It will also be relevant for policy makers from countries which have an Ombudsman system, which are in the process of setting one up or which are contemplating doing so.

How participants will benefit
The workshop will provide a valuable opportunity for you to:

  • Broaden your knowledge of the concept and institution of the Ombudsman and variations of the Ombudsman model
  • Share with one another individual experiences
  • Learn from the experience and expertise of UK Ombudsman offices, relevant parliamentarians, lawyers, civil servants and leading Ombudsman scholars and practitioners
  • Develop practical skills in managing the business of your office
  • Improve your capacity to manage investigations, produce effective reports, communicate with the public and other key stakeholders and deal with the media
  • Make international comparisons and identify areas for developing and improving your own Ombudsman system.

Please view our 2019 Brochure (opens in a PDF document)

“The programme highlighted best practices in my own ombudsman scheme; as well as gave me a better understanding of other schemes with structures that are applicable to mine. I loved the fact that the programme is designed to be interactive. The discussions were useful.”
Ms Rhona Janette Morgan, Legal Officer, The Independent Commission of Investigations, Jamaica

“The right balance between knowledge and practical skills training was struck. International experiences and comparisons were invaluable. A good mix of professionals from different Ombudsman schemes definitely deepened my knowledge.” 
Mr Joseph Akanjolenur Whittal, Deputy Commissioner, The Commission on Human Rights and Administrative Justice, Ghana